Manuscript Number : SISRRJ18128

Right to Public Service Delivery in India : New Governance Paradigm

Authors(1) :-Chandan Singh

Service delivery is the heart of governance process.An enabling environment, apolitical will and civil service are prerequisitesfor attaining optimum level of public service delivery. The RTSD acts check corruption and provide services within stipulated time. It is the proactive step in governance process to redress the grievance of the common citizens. The RTSD acts vary from states to states and it is not mandatory to all the government’ s department to implement this act. The appellate mechanism of RTSD acts are very complicated and lies with district officers. This limits theability of the poor to access the First and Second Appellate Authorities. Despite all these limitations, all the state governments are takingproactive steps to digitise parts or the whole of the service deliverysystem. The state governments should take measures to give the law real teeth.For this, shortcomings in infrastructure and e-governance must be overcome. Adequate staffwill have to be appointed and a computer-literate workforce needs to becreated. ICT is vital in the timelydelivery of services and hence streamlining e-governance applicationsacross government departments is necessary. Lack of standardised digitalworkflow will be a stumbling block in the implementation of the proposedlaw. The RTSD act has tremendous potential for expansion for covering large number of people. There is a need for restructuring andre-engineer public service organisations to ensure that the administrativemachinery is able to adapt itself to changes and current demands. The publicservice of the future should be able to identify and nurture the people,systems and structures that will provide excellent service to the public inresponse to rising public and consumer expectations.Reforms in the administration are a continuous process. There is a permanent place for public service reform in public administration.

Authors and Affiliations

Chandan Singh
M.A Public Administration, Jamia Millia Islamia New Delhi, India

Right, Public Service, Delivery, India, New Governanc,e Paradigm.

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Publication Details

Published in : Volume 1 | Issue 2 | July-August 2018
Date of Publication : 2018-07-30
License:  This work is licensed under a Creative Commons Attribution 4.0 International License.
Page(s) : 60-66
Manuscript Number : SISRRJ18128
Publisher : Shauryam Research Institute

ISSN : 2581-6306

Cite This Article :

Chandan Singh, "Right to Public Service Delivery in India : New Governance Paradigm", Shodhshauryam, International Scientific Refereed Research Journal (SHISRRJ), ISSN : 2581-6306, Volume 1, Issue 2, pp.60-66, July-August.2018
URL : https://shisrrj.com/SISRRJ18128

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