Manuscript Number : SISRRJ181899

New and improved technologies change the way people behave and interact in their daily lives. They change the essence of global business strategies, by changing customer behavior and expectations, business executives and competitive structures, so the banking industry is nothing. Most people in the banking industry agree that digital banking is a wave of the future. “Digital banking” is often confused with mobile banking and online banking, as all of this involves digital systems, in some way. Digital Banking is urgent, not a matter of subject matter, and these days digital transformation goes beyond banking. Digital Bank is introducing new and evolving technologies to the entire financial services organization, in line with relevant changes in internal and external corporate and employee relationships, providing improved customer service and more efficient and effective customer experience. Moving into the world of digital banks will not be smooth and will lead to further fragmentation in the financial services markets. Banks need to be radically transformed in their business, culture, and IT, and above all, they will need to put innovation in their backbone and use the data to build new business, revenue and customer engagement.